Follow HCV’s claims procedure Offer advice on what to do during a claim Assist with getting all the necessary documentation Report claims to HCV immediately, but not later than within 30 days HCV to be notified within 1 hour of discovery of stolen/hijack vehicle and/or goods Keep your policyholder updated on their claims status It is important that policyholders understand brokers and assessors have no authority to accept claims, or authorise payments on HCV’s behalf. We require the following in the event of an Own Damage claim: Claim form fully completed Photographs of the damaged areas of the vehicle Police case number Repair quotation Driver’s licence, one legible and clear copy Professional Drivers Permit (PrDP), one legible and clear copy Certificate of Fitness (CoF) and Operators Card, one copy Driver’s accident statement Fleet management copy, for example the movement report (if applicable) All relevant documents to be sent to claims@hcv.co.za

Role of the broker in a claim

HCV understands and appreciates the value brokers add to truckers in supporting them when a claim occurs. By working together, the policyholder, broker and HCV can more effectively process a claim from beginning to end, to everyone’s advantage.

Understanding the HCV claims process

This provides all the details of how claims are authorised by the HCV claims team. The better policyholders understand the claims process, the better they can work with HCV and their broker to speed up the claim.

What to do when your vehicle / goods has been stolen or hijacked

Any theft or hijacking must be reported telephonically to HCV, within 1 hour of the discovery thereof by the Insured or a responsible person to the following; EMERGENCY NUMBERS: 24 hour Call Centre 0860 869 428 (TOW HCV) or 08610 22737 (CARES) Report the vehicle as stolen or hijacked to the police within 1 hour of the discovery thereof by the Insured or a responsible person and obtain a police case number

The policyholder should take the following steps: Phone HCV on 0861-TOWING (869 464) to ensure they do not incur towing fees. Report the accident to the police and obtain a police case number. Get the details of all third parties, including: Vehicle Registration Number Driver’s name Driver’s identity number Vehicle owner’s name Vehicle owner’s phone number Insurance details and policy number Get the vehicle towed to the nearest place of safety.

FAQs

Categories: Claims
How brokers can help
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Categories: Claims
Role of the broker in a claim
read more
Categories: Claims
Understanding the HCV claims process
read more
Categories: Claims
What to do when your vehicle / goods has been stolen or hijacked
read more
Categories: Claims
How do I Claim?
read more

HCV issues and administers a range of products specifically designed to take care of all types of commercial vehicles and goods in transit, most importantly taking care of drivers.

Underwritten by Infiniti Insurance Limited a licensed Non-Life Insurer, Company Reg No. 2005/029823/06 and an authorised financial services provider | FSP No. 35914
HCV is an authorised financial services provider. Company Reg No. 1995/010667/07 | FSP No. 9853

FAQs

How brokers can help

Role of the broker in a claim

Understanding the HCV claims process

What to do when your vehicle / goods has been stolen or hijacked

How do I Claim?

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