• Follow HCV’s claims procedure
  • Offer advice on what to do during a claim
  • Assist with getting all the necessary documentation
  • Report claims to HCV immediately, but not later than within 30 days
  • HCV to be notified within 1 hour of discovery of stolen/hijack vehicle and/or goods
  • Keep your policyholder updated on their claims status

It is important that policyholders understand brokers and assessors have no authority to accept claims, or authorise payments on HCV’s behalf.

We require the following in the event of an Own Damage claim:

  1. Claim form fully completed
  2. Photographs of the damaged areas of the vehicle
  3. Police case number
  4. Repair quotation
  5. Driver’s licence, one legible and clear copy
  6. Professional Drivers Permit (PrDP), one legible and clear copy
  7. Certificate of Fitness (CoF) and Operators Card, one copy
  8. Driver’s accident statement
  9. Fleet management copy, for example the movement report (if applicable)

All relevant documents to be sent to claims@hcv.co.za