The policyholder should take the following steps:

  1. Phone HCV on 0861-TOWING (869 464) to ensure they do not incur towing fees.
  2. Report the accident to the police and obtain a police case number.
  3. Get the details of all third parties, including:
    • Vehicle Registration Number
    • Driver’s name
    • Driver’s identity number
    • Vehicle owner’s name
    • Vehicle owner’s phone number
    • Insurance details and policy number
  4. Get the vehicle towed to the nearest place of safety.