Compliance

This disclosure is made in terms of the Financial Advisory & Intermediary Services (FAIS) Act No 37 of 2022. This notice does not form part of the insurance contract or any other policy document.

As a Non-Life insurance policyholder, or prospective policyholder, you have the right to the following important information:

Details Of The Underwriting Manager

Company Name: HCV Underwriting Managers (Pty) Ltd
Physical Address Unit B, 43 Empire Road, Parktown, 2193

Telephone Number 011 628 3000
Email Address heavies@hcv.co.za
Website www.hcv.co.za

Registration Number 1995/010667/07
FSP License Number 9853
VAT Number 4950187627
License Categories 1.6 Non-Life Insurance Commercial Lines

Details of the Insurer

Company Name Infiniti Insurance Limited a Licensed Non-Life Insurer
Physical Address Block F, 2nd Floor Upper Grayston Office Park, 152 Ann Crescent, Strathavon, 2196

Telephone Number 011 718 1200
Email info@infinitiafrica.com
Website www.infinitiafrica.com

Registration Number 2005/029823/06
VAT Number 4750225684
FSP License Number 359142
Compliance Officer compliance@infinitafrica.com

HCV Underwriting Managers (Pty) Ltd is an Underwriting Manager for and authorised by Infiniti Insurance Limited, a Licensed Non-Life Insurance Company and authorised financial service provider, FSP number (35914).

An Underwriting Manager performs binder functions as referred to in the Short-term Insurance Act, 1998 on behalf of the Insurer.

Company Name Moonstone Compliance (Pty) Ltd
Registered Address 25 Quantum Street, Technopark, Stellenbosch, 7600
Telephone Number 021 883 8000
Fax Number 021 565 6073
Email Address sschoeman@moonstonecompliance.co.za
License Number 6377

During the past 12 month period, HCV Underwriting Managers (Pty) Ltd received more than 30% of its total remuneration from Infiniti Insurance Limited a Licensed Non-Life Insurer.

HCV Underwriting Managers (Pty) Ltd does not have any shareholding in Infiniti Insurance Limited a Licensed Non-Life Insurer.

HCV Underwriting Managers (Pty) Ltd is remunerated as follows:

• Binder fee from Infiniti Insurance Limited a Licensed Non-Life Insurer for Binder functions performed.
• Participation in the financial and underwriting profitability.

HCV Underwriting Managers (Pty) Ltd pays up to a maximum of 20% of the premiums as commission to your intermediary/broker.

HCV Underwriting Managers (Pty) Ltd has relationships with other Financial Service Providers that includes ownership and or financial interests as follows:

Company Name Keep On Trucking Brokers (Pty) Ltd
Registered Address 63 Nasmith Avenue, Jupiter Extension 4, Germiston, 1401
Telephone Number 087 806 7390
Fax Number 086 601 2060
Email Address admin@keepontrucking.co.za
FSP License Number 35135
Shareholding 14%
Business Short Term Insurance Brokerage (Personal & Commercial)

Company Name Truck Direct (Pty) Ltd
Registered Address 63 Nasmith Avenue, Jupiter Extension 4, Germiston, 1401
Telephone Number 011 872 1000
Fax Number 086 760 6868
Email Address finance@truckdirect.co.za
Registered Credit Provider NCR CP 6578
Shareholding 100%
Business Finance Provider

Company Name Beqfin (Pty) Ltd
Registered Address 63 Nasmith Avenue, Jupiter Extension 4, Germiston, 1401
Telephone Number 011 872 1000
Email Address admin@beqfin.co.za
Shareholding 100%
Business Salvage Contractor

HCV Underwriting Managers (Pty) Ltd has a Conflict of Interest Management Policy which you can access at www.hcv.co.za or by written request to hcvadmin@hcv.co.za.

HCV Underwriting Managers (Pty) Ltd has Professional Indemnity and Fidelity Insurance as well as Directors and Officers Liability Insurance.
There is no IGF in place as HCV Underwriting Managers (Pty) Ltd does not collect any premiums directly.

Any application form or information provided by you for the purpose of insurance must be complete and truthful and will form the basis of any insurance contract between you and the Insurer. Failure to provide correct, full and material information whether requested on the application form or not, relating to your insurance or any claim may influence decisions made by HCV Underwriting Managers (Pty) Ltd or the Insurer in respect of such insurance or claim.
If you have any doubt about the declaration of information please contact your broker.

Ensure you understand what benefits and exclusions are applicable to your contract of insurance and that you are acquainted with what is not covered, what is restricted and if there are any special contract clauses.

You agree to pay the premium as stipulated in the policy schedule. The amount of premium, the frequency and the date on which payment is due are contained in the policy schedule.

Premium is payable in advance.
If we do not receive your premium by the due date, you will be entitled to a grace period of 15 (fifteen) days after the due date (except in the first month) in which to pay your premium.
The provision of a period of grace for 15 (fifteen) days will only apply with effect from the second month of the policy.
Should the outstanding premium not be received as agreed in the policy schedule and provided for by the period of grace, the insurance shall be deemed to have been cancelled at midnight on the last day of the period for which premium was last received.
Should the insured have put a stop payment on the debit order, then the insurance shall be deemed to have been cancelled at midnight on the last day of the period for which premium was last received and no further premiums will be collected.
Please ensure that your intermediary has explained the consequences of non-payment of premium to you.

It is important that variations of a policy are disclosed to you as the policyholder before such variation of the policy. Any variations to your existing policy will be communicated to you in writing.

To submit a claim, refer to the procedures set out in your insurance contract. Claims can be submitted to the offices of HCV by email, telephone or by your intermediary.

Telephone 011 628 3000
Email claims@hcv.co.za

We are available to assist you during an emergency. You can contact our afterhours emergency contact numbers that is available 24 hours a day.

Telephone 086 086 9428 (TOW HCV)
Telephone 086 102 2737 (CARES)

To submit a complaint, refer to the procedures set out in your insurance contract.

• Any complaint about your broker or HCV Underwriting Managers (Pty) Ltd must be provided in writing to the address provided above or by e mail: complaints@hcv.co.za.
• Any complaint about the Insurer must be provided in writing to either HCV Underwriting Managers (Pty) Ltd or directly to the Insurer at e-mail: compliance@infinitiafrica.com.
• If any complaint is not resolved to your satisfaction, you may submit your complaint to the Financial Ombud (NFOSA).

You are entitled to a copy of the policy free of charge.

• All representatives of HCV Underwriting Managers (Pty) Ltd have a letter of appointment verifying that HCV Underwriting Managers (Pty) Ltd accepts responsibility for the representative’s activities performed within the scope of, or in the course of their mandated duties.
• You as policyholder will at all times be notified of any material changes to the information referred to in this notice.
• If the information given in this document was provided to you orally, it must be confirmed in writing within 31 days.
• If any complaint to your broker or HCV Underwriting Managers (Pty) Ltd is not resolved to your satisfaction, you may submit the complaint to the FAIS Ombudsman.
• Polygraph or any lie detector tests are not obligatory in the event of a claim and the failure thereof may not be the sole reason for repudiating a claim.
• If premiums are paid by debit order it may only be in favour of the HCV Premium Collection account held by Infiniti Insurance Limited a Licensed Non-Life Insurer and may not be transferred.
• HCV Underwriting Managers (Pty) Ltd must inform you in writing at least 31 days before cancelling your debit order.
• HCV Underwriting Managers (Pty) Ltd may not cancel your insurance merely by informing your broker. There is an obligation to make sure the notice has been sent to you at least 31 days before the cancellation of the policy.
• HCV Underwriting Managers (Pty) Ltd, not the broker, must give reasons for the repudiation of any claim.

You must accurately and properly disclose all material facts. The accuracy and completeness of all answers, statements or other information provided by you or on your behalf are your own responsibility.
Incorrect information or material non-disclosure by you may impact on the validity of your contract of insurance and any claims arising from it.
Do not sign any blank or partially completed application or claim forms. You may not be requested to sign any written or printed form or document unless all details required to be inserted thereon by you or on your behalf have already been inserted.
All paper based forms must be completed by you or your broker acting on your behalf, and not by a representative of HCV Underwriting Managers (Pty) Ltd.
Please ensure that you:

• Complete all paper based forms in ink.
• Keep all documents handed to you.
• Make note as to what is said to you.
• Do not be pressurised to buy the product.

Where you utilise the services of a broker, commission may become payable in terms of our standard broking arrangements.
HCV Underwriting Managers (Pty) Ltd does not accept responsibility for the actions of any broker or representative thereof.
Any broker recognised by HCV Underwriting Managers (Pty) Ltd must be able to provide you with their own company’s FAIS disclosures, which must include the following information;

• Name, address and contact details of the broker.
• Legal status of the broker (this information must make it clear which entity accepts responsibility for the actions of the broker or representative who has advised you).
• Whether services are rendered under supervision.
• Whether more than 10% of insurer’s shares are held and whether more than 30% of total remuneration.
• Was received from the insurer, in the last 12 months.
• Whether professional indemnity insurance is held.
• Details of the broker’s complaints procedure.
• Details of the broker’s compliance arrangements.
• Details of fees, commission, etc. payable.
• The contractual arrangement with HCV Underwriting Managers (Pty) Ltd, including any restrictions or conditions.

When you enter into this policy you will be giving us personal information that may be protected by data protection legislation, including but not only, the Protection of Personal Information Act, 2013 (“POPI”).
We will take all reasonable steps to protect your personal information.

You authorize us to:

• Process your personal information.
• Communicate information to you that you ask for.
• Verify the information you have given us against any source or database.
• Compile non-personal statistical information about you.
• Transmit your personal information to any affiliate, subsidiary or insurer so that we can provide services to you.
• Transmit your personal information to any 3rd party service provider that we may appoint, to perform functions relating to your policy on our behalf.
• You acknowledge that this consent clause will remain in force even if your policy is cancelled or lapsed. Processing of your personal information is always done in accordance with the applicable legislation, as well as our Privacy Notice which is available on request.

Section 21 of the FAIS Code of Conduct provides that no provider may request or induce in any manner a client to waive any rights or benefit conferred on the client by any provisions of this code, or recognize, accept or act on any such waiver by the client and any such waiver is null and void.

HCV Underwriting Managers (Pty) Ltd fully complies with the principles of the Treating Customers Fairly framework and endorses all of its six outcomes.

It is our intention to ensure that policy holders are treated fairly at all times and we appreciate any feedback to ensure that we and our stakeholders continue to treat you fairly.

Regulated entities are expected to demonstrate that they deliver the following Six TCF Outcomes to their customers throughout the product life cycle, from product design and promotion, through advice and servicing, to complaints and claims handling:

• Outcome 1 Customers can be confident that they are dealing with firms where TCF is central to the firm’s culture.
• Outcome 2 Products and services marketed and sold in the retail market are designed to meet the needs of identified customer groups and are targeted accordingly.
• Outcome 3 Customers are provided with clear information and are kept appropriately informed before, during and after point of sale.
• Outcome 4 Where advice is given, it is suitable and takes account of customer circumstances.
• Outcome 5 Products perform as firms have led customers to expect, and service is of an acceptable standard and as they have been led to expect.
• Outcome 6 Customers do not face unreasonable post-sale barriers imposed by firms to change product, switch providers, submit a claim or make a complaint.

Any suspicious or irregular activity through confidential reporting by intermediaries or policyholders of concerns, shortcomings or potential non-compliance in respect of the insurer’s policies, legal or regulatory obligations, or ethical considerations, can be reported to irregularityreporting@infinitiafrica.com.

Infiniti has engaged the services of a third party to perform the role of independent confidential reporting by employees of concerns, shortcomings or potential non compliance in respect of the insurer’s policies, legal or regulatory obligations, or ethical considerations.

If you become aware of any irregularity relating to, or services provided in the policy, you can contact infiniticonfidential@moonstonecompliance.co.za.

Details For The National Financial Ombud Scheme South Africa NPC (NFOSA)

Physical Address 110 Oxford Road, Houghton Estate, Johannesburg, 2198Telephone number 066 473 0157
Share call number 0860 800 900
Email info@nfosa.co.za
Website www.nfosa.co.za

Details For The Financial Advisory and Intermediary Services (FAIS) Ombudsman

Physical Address Menlyn Central Office Building, 125 Dallas Avenue,
Waterkloof Glen, Pretoria, 0010
Telephone number 012 762 5000
Share call number 0860 066 3274
Email info@faisombud.co.za
Website www.faisombud.co.za

Details Of The Registrar of Short-Term Insurance / Financial Sector Conduct Authority

Physical Address Riverwalk Office Park, Block B, 41 Matroosberg Road
(Cnr Garsfontein and Matroosberg Roads),
Ashlea Gardens, Extension 6, Menlo Park, Pretoria, 0081Telephone 012 428 8000 or 080 011 0443 / 080 020 3722
Email info@fsca.co.za
Website www.fsca.co.za

Alternative Insurance Providers

If you have selected the below cover and/or it is noted to be included in your policy schedule, please note that these additional products are underwritten by alternative Insurance Providers as listed below; they are therefore not underwritten by Infiniti Insurance Limited a licensed Non-Life Insurer.

Kindly ensure that where you have selected the cover, that you obtain the relevant product wording (terms and conditions) from your insurance broker:

Details of SASRIA

Company Name Sasria SOC Limited
Physical Address 36 Fricker Road, Illovo, Sandton, 2196
Telephone Number 011 214 0800
Website www.sasria.co.za
FSP License Number 39117

Compliance Officer Mr. Mziwoxolo Mavuso
Telephone Number 011 214 0800
Email Address mziwoxolom@sasria.co.za / contactus@sasria.co.za
Complaints Compliance Officer, SASRIA SOC Limited, PO Box 653367, Benmore, 2010
Claims Notification In the event of a claim, all relevant documentation must be submitted to HCV Underwriting Managers (Pty) Ltd.